How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?
If you receive an e-mail, a call from a person/association claiming to be from Jade London seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Jade London or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency. Here are a couple of baits fraudsters often use to cheat consumers: Congratulations! You have been nominated as a ‘Top Jade London customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer. Hi, I’m calling from Jade London. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.
How do I cancel the order, I have placed?
Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from ‘My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.
How do I create a Return Request?
You can create a Return in three simple steps Tap on My Orders Choose the item to be Returned Enter details requested and create a return request
I have created a Return request. When will the product be picked up?
Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.
I have created a Return request. When will I get the refund?
Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:
NEFT – 1 to 3 business days post refund initiation
Shoe Tree Credit – Instant
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.
(Address)
I have accumulated Shoe Tree Points in my account. How can I redeem them?
To redeem Jade London Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Jade London Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)
How to measure shoe size?
Well, in order to measure shoe size, one can easily use an A4 size sheet, a sketch pen and place their feet on top of it and trace it. Then, measure the starting and the ending point by making a line with a ruler
Can all kinds of shoes be washed?
Well, some shoes can be washed and some cannot, simply pertaining to the material they are made of. Some shoes are made of pure leather – those simply cannot be washed or they will spoil, and develop fungal growth. Canvas shoes on the other hand can be washed and dried, so can rubber.
Which shoes can be worn at all times?
Well, there are certain classic ‘staple’ shoes that can be worn at all times, with anything at all. Now, understanding which shoe to wear on what occasion is really important. Like, canvas shoes can be worn during summers and winters, both – so can sneakers
Tips to buy shoes online
Well, there are a few things that one must keep in mind before buying shoes online – those being, the basics of comparing shoe size charts, then, checking one’s appropriate size, reading the instructions properly, and only then making a move. One can also visualize their feet together with the shoe on display.
Where can I find the best shoes online?
You can find all kinds of good quality shoes at never heard before, exciting prices at Jade London Online Store. Here, you’ll find all sizes and all the latest styles of footwear to help you complete your look.
Where can I buy branded shoes online?
You can buy branded shoes online at the Jade London store, there are amazing brands like KetImporta, Jove, One8, and many more to choose from.